Before you can request any bookings at The Hive, you need an approved enrolment in Xplor. Click here to find out more. Once enrolled, you can make the following types of booking:

TERM TIME BOOKINGS

  • PERMANENT/RECURRING: regular bookings, made for a term or longer. Can be weekly or fortnightly, to suit your family’s needs - just let us know

  • CASUAL: one-off bookings, requested via the XPLOR HOME app. You can do this until 30mins before the session starts, pending availability. After this cut-off, call 0450 896 686 to check whether we have space.

HOLIDAY PROGRAM BOOKINGS

  • Requested in the same way as casual bookings

  • Little Bees program is for YK-1 and Big Bees for Y2-6

  • If your child is about to start Y2, book them into Big Bees for January HP

  • New Kindys are welcome to join us for January HP, before they start school - it’s an awesome way to make new friends, both Kindy and older, and to get familiar with the school surroundings… We usually have around 30 new Kindys joining us throughout the January Holiday Program!

  • Find all HP info, Little & Big Bee calendars and Terms & Conditions here.

 

On your phone, please switch NOTIFICATIONS ON for your HOME app.

That way you’ll know when any booking / absence / holiday requests are actioned…

 
 

Request a permanent booking

You can request permanent bookings i) in your enrolment form or ii) by email to us.
Note: Permanent bookings cannot be requested via the app.


Advising of Absence

Permanent bookings are charged whether attended or not. If you know your child will miss a booked afternoon session, you must let us know before the session starts by submitting an “Absence” via the XPLOR HOME app. Permanent session fee still applies:

  1. Log in to HOME

  2. Bookings

  3. Select date & swipe up to see all bookings on that date

  4. Select relevant booking

  5. Select ‘Absence’

  6. Add comment if appropriate

  7. Request

  8. Done

  9. Repeat for all required absences (for longer absences - see below)

If we're not notified of an absence by 3pm on the day, we must treat your child as missing and will follow up, according to our policy.

Failure to notify absence automatically incurs a standard $20 non-notification penalty fee, which is applied to your account and visible on your statement.

Cancel a permanent booking

This is done by emailing your cancellation request to bookings@thehivebondi.com.au. The request should be sent before 9am on a Friday, to take effect the following week.

Request a casual booking

  1. Log in to HOME

  2. Bookings

  3. “+ New” (top right)

  4. Booking

    • Ignore ‘Absence or Holiday’

  5. Select child

  6. Select date

  7. Select *Morning or *Afternoon CASUAL

    • Ignore ‘Request a space’

  8. Orange circle will appear on date, indicating unconfirmed booking

  9. Repeat 1-8 for all dates & children

  10. Once complete, select cart (top right)

  11. Request

You will receive an app notification once your booking is accepted/rejected.

A solid orange dot in the calendar indicates a confirmed booking.

Cancel a casual booking

This is done by submitting an ‘absence’ (see left), and will result in cancellation without charge, providing the absence is submitted before the session starts.

Request HP bookings

  1. Log in to HOME

  2. Bookings

  3. “+ New” (top right)

  4. Select ‘Booking’

    • Ignore ‘Absence or Holiday’

  5. Select child

  6. Select date

  7. Select only “HP LilBees” or “HP BigBees”

    • Ignore all other booking options

  8. Orange circle will appear on date, indicating unconfirmed booking

  9. Repeat 1-8 for all dates & children

  10. Once complete, select cart (top right)

  11. Request

You will receive an app notification once your booking is accepted/rejected.

A solid orange dot in the calendar indicates a confirmed booking.

Early Bird bookings pay the price listed on the calendar. After the cut-off date, every day costs an extra $10.

At the time of booking, cost shows as $0. The correct cost is allocated to your bookings the following working day.


Cancel HP bookings

This is done by submitting an ‘absence’, and will result in cancellation without charge, providing the absence is submitted before the 7 day HP deadline (as per Ts&Cs). Absences submitted after the deadline will incur the full charge applicable at time booking was made, unless we can fill the spot from a waitlist.

WHAT IF I’M GOING ON A LONG HOLIDAY…?

Good question! For absences of two full weeks or longer, we allow families to cancel permanent bookings for the period. This reduces your costs, and helps manage the allowable absence total, as recorded by Centrelink. You should request longer absences/holidays in the app (doesn’t matter whether you log it as ‘holiday’ or ‘absence’, it’s the same outcome).

  1. Open calendar

  2. Click 'add new' (top right)

  3. Choose absence/holiday

  4. Choose child

  5. Select start and end date

  6. Add optional comment

  7. Select absence or holiday

  8. Click 'request' (bottom right). The request will cover all that child’s bookings within the selected period

We’ll receive the request, and if it covers a period of 2 weeks or more, we’ll cancel those bookings for you. For less than two full weeks, we’ll process as absences.